Modern Strike Online FAQ
1. Payment and Purchase Issues
Q: I made a purchase in the game but didn’t receive it. What should I do?
A: If your purchase wasn’t credited, try restarting the game and ensure that the payment was successfully processed. If the issue persists, contact our support team at modernstrike@azurgames.com with your payment receipt and in-game ID. We will investigate!
Q: I bought a Battle Pass but didn’t receive the rewards.
A: Check if the Battle Pass has been activated in the game. If rewards are unavailable, contact our tech support at modernstrike@azurgames.com with your ID and purchase receipt.
Q: My payment is not going through, and I get an error.
A: Try using a different payment method or contact your payment provider. If the error persists, reach out to our support at modernstrike@azurgames.com.
2. Login Issues
Q: I can’t log into the game; it freezes on the loading screen.
A: Try clearing the game cache, restarting your device, and checking your internet connection. If the issue remains, contact our support at modernstrike@azurgames.com with details about the problem.
Q: The game won’t launch after an update.
A: Ensure you have the latest game version and that your device is compatible. If the issue continues, report it to modernstrike@azurgames.com.
Q: I keep getting disconnected during matches.
A: Switch to a stable internet connection (Wi-Fi), check your network speed, and if the problem persists, contact our support at modernstrike@azurgames.com.
3. Account Issues
Q: I forgot my password. How can I recover my account?
A: Contact our support at modernstrike@azurgames.com and provide as much account information as possible: your in-game ID, username, approximate level, last login date, and any purchase receipts.
Q: My account disappeared after an update.
A: Try logging in with the same platform account you used before. If your data isn’t restored, contact our support at modernstrike@azurgames.com.
Q: How can I link my account to social networks?
A: You can link your account to Google Play, the App Store, or Facebook through the game settings to save your progress.
4. Reporting Players
Q: I encountered a cheater or rule-breaker. How can I report them?
A: Report them to our support team by sending their ID, screenshots, or video evidence. We will investigate and take action!
Q: I was banned unfairly!
A: If you believe your ban was a mistake, contact our support at modernstrike@azurgames.com with your ID and platform details. We will review your case!
Q: How can I report unsportsmanlike behavior?
A: Contact our support at modernstrike@azurgames.com with evidence (screenshots, videos) and the offender’s ID.
5. Weapon Balance and Economy
Q: Some weapons feel too strong, while others are useless. Why?
A: We regularly adjust weapon balance to ensure fair gameplay. If you have suggestions, share them in the comments. Your feedback will be passed to the development team.
Q: Why is it so hard to upgrade weapons without spending money?
A: We strive to balance free and paid progression. You can earn in-game currency through battles, events, and quests.
Q: Will new ways to earn in-game currency be added?
A: We’re working on it! Stay tuned for future updates.
6. Maps and Game Mechanics
Q: Why were old maps removed?
A: We are testing new locations and mechanics to enhance gameplay. Let us know if you have map preferences!
Q: Will old maps return?
A: We consider players‘ feedback and occasionally bring back popular maps. Stay updated with our news!
Q: How do the new mechanics work?
A: Each update introduces improvements. Check patch notes for detailed changes.
7. Support and Updates
Q: Why aren’t my support tickets being answered?
A: We receive many requests, so responses may take time. If you don’t get a reply within a few days, check your “Spam” and “All Mail” folders. If still no response, try resending your request.
Q: When will the bugs be fixed?
A: We are constantly working on bug fixes. If you find a bug, report it to modernstrike@azurgames.com with a description and, if possible, screenshots or videos.
Q: How can I stay updated on game changes?
A: Follow our social media and in-game notifications for announcements.
8. In-Game Purchases and Economy
Q: Will you increase rewards for kills and victories?
A: We monitor balance and consider players‘ feedback. Changes may come in future updates.
Q: Will there be discounts on in-game items?
A: Yes! We periodically run offers and discounts. Stay updated via in-game news and social media.
9. Bug Fixes and Updates
Q: After the last update, more bugs appeared. Why?
A: We strive to thoroughly test every update, but sometimes bugs slip through. Please report any issues to our support team at modernstrike@azurgames.com, and we will work to fix them as soon as possible.
Q: Why don’t you fix old bugs and instead add new content?
A: We work on bug fixes alongside new content development. If a bug hasn’t been fixed immediately, it may require more time.
Q: How can I report a bug?
A: Describe the issue, attach screenshots or videos, and send your report to our support team at modernstrike@azurgames.com.
Q: How often do updates come out?
A: We regularly release updates that include bug fixes and new content. Follow us on social media to stay updated on game news.
10. Settings and Controls
Q: Can I change the controls in the game?
A: Yes, you can adjust button layouts, sensitivity, and other control settings in the game’s options.
Q: How can I change the game language?
A: You can switch the language in the settings. If your preferred language is not available, it may be added in one of the future updates.
Q: Why did my settings reset after the update?
A: Sometimes updates may reset settings. Please check and adjust them again if needed.
Q: Can I disable auto-aim?
A: Yes, you can turn off aim assist in the game settings.
11. Game Performance and Graphics
Q: The game lags. How can I fix it?
A: Lower graphics settings, close background apps, and ensure your device isn’t overheating.
Q: Why doesn’t my device support maximum settings?
A: The graphics automatically adjust based on your device’s power to maintain stable FPS.
Q: My game crashes. What should I do?
A: Clear the cache, restart your device, and ensure you have enough storage. If the problem persists, contact our support at modernstrike@azurgames.com.
12. Clans and Clan Wars
Q: How do I create a clan?
A: Go to the Clans section in the main menu and tap Create Clan. You will need a certain amount of in-game currency.
Q: How do I join a clan?
A: Browse available clans and send a request or accept an invitation in the Clans menu.
Q: What happens if my clan leader is inactive for a long time?
A: If your leader is inactive for a long time, we may assign a new one. Contact our support at modernstrike@azurgames.com with the current and proposed leader’s ID.
13. Game Modes and Matchmaking
Q: How does matchmaking work?
A: The matchmaking system selects players based on their level, rating, and other parameters to ensure fair battles.
Q: Why am I matched against stronger opponents?
A: In some cases, the system balances matches by including players of different skill levels. This helps maintain shorter queue times and balanced gameplay.
Q: Can I choose a map before a match?
A: You can mark your favorite maps, which will appear more frequently. However, in general matchmaking, maps are selected randomly.
14. Events and Limited-Time Modes
Q: Where can I see the current events?
A: All active events are displayed in the main menu under the “Events” section.
Q: What rewards can I get from events?
A: Rewards vary depending on the event and may include in-game currency, weapons, skins, and other bonuses.
Q: Why don’t events repeat?
A: We aim to introduce new events regularly, but some popular ones may return in the future.
15. Weapons and Equipment
Q: How can I get new weapons?
A: Weapons can be purchased in the in-game store, earned through completing missions, or obtained during special events. You can also win new weapons in contests on our social media pages.
Q: Can I upgrade my weapons?
A: Yes, weapons can be upgraded to improve their stats using in-game resources.
Q: Why did my weapon become weaker after an update?
A: Weapon balance may be adjusted in updates to ensure fair gameplay.
Q: How can I get legendary skins?
A: Legendary skins are available through special offers, events, or as rewards in social media contests.
16. Customization and Personalization
Q: How can I change my character’s appearance?
A: In the «Equipment» section, you can select skins, armor, and other personalization items. You can also hide your helmet. Some items are available for in-game currency or during limited-time events.
Q: Can I change my in-game nickname?
A: Yes, you can change your nickname in your profile settings once for free. Additional name changes require in-game currency.
Q: How can I change my control layout?
A: You can adjust your controls in the game settings according to your preference.
17. Optimization and Technical Issues
Q: The game lags even on a powerful device. What should I do?
A: Try lowering the graphics settings, closing background apps, and restarting the game.
Q: Why did the game performance drop after an update?
A: This may be due to technical changes in the game. We are constantly working on optimization. If you experience performance issues, please report them to our support at modernstrike@azurgames.com.
18. Social Features
Q: How can I add a friend in the game?
A: You can use the player search by ID or add a friend after a match.
Q: Why can’t I invite my friend to a squad?
A: Check if your friend is already in a match or another team.
Q: Is there voice chat in the game?
A: Some modes support voice chat, but you can also use other apps for communication.
19. Platform Support
Q: Will the game be available on consoles?
A: The game is currently available only on mobile platforms.
Q: Can I play with friends if we have different devices?
A: Yes, the game supports cross-platform multiplayer, except for the EU server.
20. Account Security
Q: How can I protect my account from hacking?
A: Link your account to Google Play and use a strong password.
Q: What should I do if my account gets hacked?
A: Contact our support team immediately at modernstrike@azurgames.com, providing your ID, the email linked to your account, and details about your last in-game activities.
21. Additional Questions
Q: How can I contact the developers?
A: You can reach us at modernstrike@azurgames.com or through our official social media channels. Please note that responses may take some time.
Q: Where can I find the latest game news?
A: Follow our official groups on VK, Facebook, Discord, Telegram, YouTube, TikTok, and Instagram, as well as our official website: ll-games.com/en/news.